Job Description

Start a Watco Career and Discover the Difference

Keep the world’s supply chain moving. That’s what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. 

Whether you’re at one of these locations or in a support-services role, there’s one thread that ties everyone together. We’re all on the same team.  One Watco . 

Here’s what you can expect from Watco: 

• Award-winning culture recognized by Forbes and Newsweek
• Competitive compensation and  benefits
• Paid on-the-job training with peer trainers 
• Operations training at the  Safe Performance Center in Birmingham, Alabama
• Leadership and development programs offered through Watco University 
• Career advancement opportunities

Job Description: Focuses on assisting with the needs of the Account Managers and Vessel Coordinators to assure we are providing the best customer experience possible.

• Maintain Confidentiality with all information provided.
• Follows all safety rules and policies and report any safety issues.
• Provide quality service, maintain a positive and friendly demeanor, exhibit professionalism and a strong work ethic.
• Must be able to work under pressure, meet deadlines, and have strong organizational and communication skills.
• Possess a thorough understanding of the terminals’ operating capabilities and processes.
• Ability to adjust to changing operating conditions and work with a team.
• Develop and maintain clear communications with each Account Manager and Vessel Coordinator to understand their needs, directions, and special requirements.
• Enter Customer Releases, Inbounds, Uploads into TOS following processes and customer specific requirements.
• Ensure all inbounds and releases are entered in a timely fashion following First In First Out except for any HOT request.
• Verify entered Customer and Account Data by reviewing, correcting, deleting, or reentering data.
• Update Data Entry Log real time for all tasks completed throughout the day.
• Assist Account Managers by reviewing Open Shipping Container Report and pulling documentation to close any open containers.
• Assist Account Managers in closing open inbound orders.
• Generate spreadsheet reports if needed.
• Must be able to work weekly and weekend on call rotation.
• Additional responsibilities as assigned by Supervisor/Manager.

Requirements:

• Proficiency in Microsoft Office (especially Excel)
• Fast and accurate typing skills
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Ability to handle confidential information with integrity.
• Strong written and verbal communication.
• Ability to prioritize and multitask in a fast-paced environment.
• Ability to sit and work at a computer for extended periods.
• Reliable and punctual with strong work ethic.

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