Job Description

Job Description

Job Description

Who We Are

NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. NeuroFlow exists to make sure no one who needs behavioral health support falls through the cracks.

We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, NeuroFlow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem.

How We Do It:

The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

We are seeking a Government Program Manager to lead government directed projects with federal and state government agencies with a primary focus on the Department of Veterans Affairs (VA). You will own the project direction and operational execution of high-value government accounts, ensuring program success, regulatory compliance, mission alignment, and effective outcomes. This role requires an understanding of government operations, federal contracting, and public-sector stakeholder management.

Lead Government Account Strategy: Own overall relationship management for federal and state accounts, developing trusted partnerships with government program offices and its staff.

Drive Contract Performance and Growth: Manage requirements for contract maintenance and deliverables ensuring compliance with federal regulations, meeting performance metrics, and identifying opportunities for contract modifications, extensions, and expansions.

Oversee Multi-Workstream Program Delivery: Plan and execute complex government programs across multiple sites, facilities, or jurisdictions, ensuring deliverables align with Statement of Work requirements, agency timelines, and federal performance standards.

Translate Agency Requirements Internally: Serve as the voice of the government customer, partnering with product, operations, compliance, and legal teams to ensure NeuroFlow capabilities meet evolving public-sector needs and procurement standards.

Serve as a Government Liaison: Act as the principal point of contact for agency partners, leading regular program reviews, responding to government inquiries, and managing escalations in accordance with contract terms and agency protocols.

Ensure Federal Compliance and Reporting: Maintain adherence to government contract requirements including regulations, data security standards, and agency-specific reporting obligations.

Manage Performance-Based Contracts: Manage, document, track, and report government KPIs and quality metrics, conducting data analysis to demonstrate program outcomes and support evidence-based decision-making for agency stakeholders.

Lead Government Stakeholder Engagement: Facilitate briefings with appropriate agency stakeholders representing NeuroFlow's value proposition and program impact to public-sector audiences.

Build Government-Specific Processes: Develop and refine program management frameworks, compliance documentation, and best practices tailored to federal and state contracting environments.

• An experienced professional who understands federal procurement cycles, contract vehicles (IDIQs, BPAs, task orders), and the unique requirements of working within bureaucratic environments.
• A trusted advisor to government stakeholders who builds credibility with agency program managers through transparency and consistent delivery excellence.
• A mission-driven program leader passionate about improving outcomes for veterans, service members, and underserved populations through evidence-based healthcare solutions.
• A compliance-focused professional who navigates requirements while maintaining focus on program outcomes and client satisfaction.
• A strategic communicator who translates between government language and internal teams, ensuring mutual understanding of requirements, constraints, and opportunities.
• An adaptive problem-solver who thrives in the landscape of government programs, balancing protocol with innovation.

• 4–6 years of experience in government program management, federal account management, or client success roles supporting VA, DoD, HHS, or state/local health agencies.
• Demonstrated success managing federal or state contracts, including prime or subcontractor experience with performance-based service agreements.
• Knowledge of the federal government procurement cycles, compliance frameworks (HIPAA, FedRAMP, FISMA), and agency reporting requirements.
• Proven ability to manage complex stakeholder relationships within government hierarchy.
• Strong analytical skills with experience tracking government performance metrics, preparing agency-required reports, and responding to formal contract deliverables.
• Excellent written and verbal communication skills for government audiences, including ability to prepare briefing documents and formal correspondence.

• Direct experience supporting Department of Veterans Affairs programs (VHA, VBA, NCA) or Department of Defense health initiatives (DHA, TRICARE).
• Background in behavioral health, telehealth, or measurement-based care within federal or state healthcare systems.
• Familiarity with VA specific systems
• Active or ability to obtain government security clearance.
• PMP, CSM, or similar project/program management certification.

• U.S. Citizenship required.
• Must obtain and maintain a Personal Identity Verification (PIV) card as required by the federal government. This credential is required for regular access to federal facilities and government systems and must be secured within the onboarding period as a condition of continued employment. In order to obtain this credential you must successfully complete the VA PIV card application, review, and approval process which involves an in-depth background check.

Company Benefits:

*Applicable for full time employees

Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.

What We Believe:

NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.

As a HIPAA compliant organization

All team members shall:

1. Act in accordance with NeuroFlow's Information Security Policies.

2. Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.

3. Report security events or other risks to the organization

4. Execute organizational security processes or activities

5. Perform security responsibilities that defined and communicated for their role

6. Be responsible for their actions regarding the security of organization

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