Job Description
Gordon Food Service Store LLC
Location: 110 W Troutman Pkwy, Fort Collins, CO, 80525
We are hiring a Front Store Manager for our new Gordon Restaurant Market store in Fort Collins! Pay: $65-70,000 annual base plus 15% bonus potential Check out this video to learn more about our Stores! Some of our Benefits include: - Healthcare Benefits available on the first day! You take care of our customers, so we take care of you!
- Immediate Retirement Savings - 401(k) retirement plan with company match ! No waiting period required!
- Company Profit-Sharing (which means the money comes back to you) after you have been employed for 90 days!
- 2 weeks vacation first year plus 7 days flex time as well!
Gordon Food Service Store, the retail division of Gordon Food Service, offers the fast pace of retail in an environment that lets you balance your life and foster development for future growth.
Our 170+ stores are the primary supplier for many small food service operators, families, non-profit organizations, caterers and so much more!
Come help us champion a "Customer is King" environment and see why we set the bar for customer satisfaction in the retail industry!
Position Summary: This position p
r ovides professional and problem-solving customer service to new and existing customers through a deep knowledge of products and services. Manages the front-end operations and staff exhibiting servant leadership and coordinates with other department leaders to ensure smooth operations and customer experience.
Essential Functions: - Maintains an open line of communication with home office departments and the mixing center to ensure smooth operations and compliance with all company policies and procedures
- Performs Human Resource functions related interviewing, hiring, orientation, and training and retaining a diverse staff, ensuring compliance with federal and state regulations. Mentors, motivates and develops staff and serves as a role model and resource.
- Serves as a role model, mentor and resource. Conducts performance monitoring, which includes supporting and providing feedback on evaluations, and initiates corrective action in consultation with Human Resources
- Facilitates and supports the orientation, training and certification process for staff, including the completion of all company training and compliance for required certifications.
- Manage the food safety and quality systems for the facility in accordance with the corporate Food Safety Program. Including, but not limited to: HACCP/preventive controls, staff training, traceability, cleaning and sanitation, good manufacturing practices, environmental monitoring, recall and withdrawal execution, product complaint investigation and resolution, and pest control management.
- Ensures cashiers are doing cart-to-cart and all other loss prevention measures.
- Handles adjustments, returns, and voids to ensure quick checkout of customers
- Monitors front-end loaders to ensure proper lifting, loading, and use of equipment.
- Executes office cash handling functions including setting up tills, counting down tills, preparing/delivering bank deposits, and getting change for cashiers.
- Submits customer orders for in-store pickup and delivery.
- Investigates and solves customer inquiries and complaints
- Develops the weekly work schedule utilizing the workforce management tool to achieve the weekly allocated labor target while maintaining compliance with all local, state and federal laws. Achieves the required labor productivity and employee coverage to support a positive customer experience and a well merchandised store.
- Appropriately responds to store emergencies, such as alarm calls and electrical outages, ensuring safe handling of store assets and minimizing loss.
- Achieves and maintains certifications or licenses to meet local, state and federal requirements
- Responsible for compliance to all safety and security policies and all local, state and federal regulations to insure a safe and legal working environment for employees and customers.
- Performs other duties as assigned.
Knowledge / Skills / Abilities: - Excellent written and verbal communication
- Customer service skills
- Problem-solving skills
- Excellent organizational skills with the ability to work independently and within a team environment.
- Ability to develop working relationships with others at all levels both inside and outside of GFS
- Business acumen to understand and use financial reporting to make decisions that positively influence business outcomes.
- Knowledge of storage and safe handling practices
- Ability to speak and understand Spanish highly preferred for certain store locations.
- Ability to work in fast-paced, retail environment
- Ability to lead, influence and train others
Educational & Experience Requirements - High School / Equivalent required.
- Business or management (or equivalent experience and training in lieu of degree) preferred.
- Valid Unrestricted Driver's License required.
- Three or more years of retail management experience with an emphasis on customer service. Prefer grocery retail experience within perishables, grocery, and general merchandise categories.
BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US! Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.
Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line.
All Gordon Food Service locations are tobacco-free.
Gordon Food Service is a drug-free workplace. Gordon Food Service
Job Tags
Work at office, Local area, Immediate start, Home office, Flexible hours,