Job Description

Job Description

FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, New York, Pennsylvania and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.

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We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

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Find out more at Follow us on LinkedIn.

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ROLE SUMMARY

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As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store and the face for Fluent. You will help create the energy and excitement around Fluent products, provide the right solutions, and provide the knowledge needed for patients to use our products safely. You understand that the Fluent dispensary is dedicated to delivering a customer experience that's unlike any other.

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KEY RESPONSIBILITIES

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• Provide exceptional customer service while meeting and/or exceed sales goals.
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• Increase dispensary, team, and personal sales over a given continuum.

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• Ability to deliver excellent customer experiences in any environment and to be invigorated by constant personal interaction

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• Use available resources efficiently to assess the customer's health conditions and needs

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• Escalate unresolved issues to the appropriate supervisor.

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• Assist on deliveries as a Health Educator

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• Conduct inventory count and sales reports.

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• Record details of each customer interaction and any actions taken

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• Follow up on all customer issues requiring additional research

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• Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis

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• Communicate with Director of Retail Operations, General Manager, and/or Customer Service Manager regarding status of issues.

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QUALIFICATIONS/EXPERIENCE

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• Previous experience with customer service desired
• Sales experience
• Working knowledge of MS Office
• Must have weekend availability 
• Valid driver's license strongly preferred for local deliveries

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SKILLS/INTERESTS

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Must be a multitasker, with the ability to work on several requests simultaneously without losing focus

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Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion and confidentiality are essential attributes

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Ability to build good relationships. There will be frequent contact with people, either face-to-face or by telephone or email

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Teamwork- collaborating with others to improve overall standards of work and service

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Excellent written and verbal communication skills

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Ability to prioritize and integrate a proactive approach to assignments

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Sales skills

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WORK ENVIRONMENT

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This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

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PHYSICAL DEMANDS

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

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POSITION TYPE / EXPECTED HOURS OF WORK

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This position requires up to 40 hours per week and frequent weekend work.

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REQUIRED EDUCATION and EXPERIENCE

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High School diploma or GED

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One+ years sales experience

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PREFERRED EDUCATION and EXPERIENCE

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Dispensary-related experience a plus

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ADDITIONAL REQUIREMENTS

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Per state law, must be at least 21 years of age.

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OTHER DUTIES

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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AAP/EEO Statement

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Fluent is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

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FLUENT participates in E-Verify to ensure a legal workforce. All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

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Please note : Only shortlisted candidates will be contacted.

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#ENGHP

Salary

$19 USD per hour

Job Tags

Hourly pay, Work experience placement, Local area, Weekend work,

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