Call Center Operations Manager Job at Hirewell, Wilkes Barre, PA

MlJUYmppZUNxa1RteGxNK2lrOTVGcHB3dXc9PQ==
  • Hirewell
  • Wilkes Barre, PA

Job Description

Job Description

About The Role

As a Customer Operations Manager, you’ll be at the heart of our customer support operations—leading call center teams, resolving complex issues, and delivering a seamless, world-class experience that turns customers into lifelong fans.

Location: Customer Services Department –Sugar Notch, PA

Schedule: Monday-Friday , 9:00AM-5:30PM

Key Responsibilities

  • Lead & Develop: Support and coach Team Managers to consistently meet and exceed performance goals, while actively identifying development needs across teams.
  • Elevate the Customer Journey: Work closely with internal departments to implement systems and processes that enhance the overall customer experience—keeping our teams informed with the latest product, policy, and operational updates.
  • Resolve & Prevent Escalations: Address and resolve complex or escalated concerns raised by team leaders and advisors—ensuring issues are managed proactively and professionally.
  • Performance & Growth: Conduct performance reviews, set clear objectives, and recommend individual and team training programs to foster growth and improve results.
  • Ensure Operational Excellence: Ensure that your team maintains compliance with Wren’s policies and procedures while promoting a customer-first culture.
  • Collaborate Cross-Functionally: Partner with logistics, product, and technology teams to streamline communications and drive consistent service improvements.

Why Join Our Team?

  • Competitive salary with bonus potential
  • Full benefits package, including health, dental, and vision insurance
  • Paid time off, sick leave, and holiday pay
  • Fully paid training and career progression opportunities
  • Supportive, inclusive, and forward-thinking work environment
  • Be part of a growing team that’s redefining the customer experience in home improvement

Job Tags

Monday to Friday,

Similar Jobs

Continental Tide Defense System INC.

Maintenance Trade Helper & General Laborer Job at Continental Tide Defense System INC.

 ...environments, including noisy, hot, and cold conditions. \n Required to visit project sites aboard ships and rigs, both onshore and offshore. \n Must wear various types of personal protective equipment (PPE), such as hearing, eye, head, and hand protection, as... 

Montana Conservation Voters, Inc.

Canvasser Job at Montana Conservation Voters, Inc.

 ...Part-Time, Hourly, Seasonal to 11/7/25Report To: Billings Regional OrganizerMontana Conservation Voters is seeking well-organized CANVASSERS to engage voters one-on-one about a variety of vital issues important to protecting Montana as the Last Best Place. This boots-on... 

Beacon Hill

Office Manager/Administrative Assistant Job at Beacon Hill

 ...Job Description Our client, a well know beauty brand, is seeking a Temporary Office Manager/Administrative Assistant for their Midtown office. The role requires to be onsite 5 days a week from 9am-5pm, with flexibility as needed from time to time. The assignment... 

project44

Salesforce Administrator Job at project44

 ...help us get there!Responsibilities: What youll doPerform day-to-day administration, configuration and troubleshooting of our Salesforce environment.Provide technical and functional support to users of Salesforce and related applications.Create and manage users; Maintain... 

All Things Barbecue LLC

Marketing Project Coordinator Job at All Things Barbecue LLC

 ...are looking for a highly organized and responsible Marketing Project Coordinator to join our marketing team. This individual will be accountable...  ...responsibility for meeting deadlines and delivering quality work on time. Strong organizational and multitasking skills,...