Job Description
Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
Powered by JazzHR
i2dbmK2nvH
...Job Description & Requirements Pediatric Gastroenterology StartDate: ASAP Pay Rate: $280020.00 - $300000.00 Step into a pivotal role with a West Coast leader in healthcare. With a legacy of excellence, innovation, and a holistic approach to wellness, this health...
Physical Therapist (PT) - Mobile Outpatient at Powerback Rehabilitation summary: The Physical Therapist provides outpatient rehabilitation services primarily in patients' homes or independent living facilities, focusing on older adults to restore and enhance physical...
...truly enjoys providing service that exceeds expectations for our hotel guests. We are dedicated to creating a warm, attentive, and... ...submit a criminal background check. SUMMARY of POSITION: The Housekeeper ensures guest satisfaction by cleaning the hotel guest rooms...
...Job Description Job Description Stand-up Forklift Operator Location: North Houston| Shift: 8 am -5 pm Join our team as a Stand-up Forklift Operator and help keep operations running smoothly! Youll handle loading, unloading, and moving freight safely and efficiently...
...discipline through open communication, team participation and employee empowerment. Essential Duties and Responsibilities Reads... ...Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason...