Job Description
Job Description
Job Description
Benefits:
- Company car
- Flexible schedule
- Paid time off
Are you a hands-on worker who thrives in a changing work environment? If you like solving unique challenges and enjoy a varied workload, consider a career as a Surface Experts Technician. This role offers the opportunity to flex your creative problem-solving skills to address a range of 1-hour-or-less repairs.
A Day in the Life of a Surface Experts Technician:
WE OFFER: - Base Salary + Bonus Opportunity : Performance-based commissions starting on day 1
- Great Work/Life Balance: No required overtime, no nights, no weekends
- Time Off: Paid holidays and accruable vacation
- Flexible Work Schedule: Can accommodate midweek appointments
- Paid New Hire Training: Onboarding includes learning alongside a trained technician
- Company Car: Each technician drives a branded company vehicle for job duties
- Tools Included: All necessary tools and products are provided
- Learn a New Trade: Develop skills in a brand-new emerging trade
- Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
- Small Business: Local business with an owner who works alongside the team each day
- Mentorship Opportunities: Ongoing repair training and career development
- Dedicated Help Lines: Technician Support Team on call to assist to questions
DUTIES: In the Field Daily - Visit 4 or more customers daily
- Complete jobs on-site, providing top tier customer service and follow-up
- Serve diverse clients from varying industries, including property management companies, hotels, moving services, and construction firms
Customer Service and Communication - Provide extraordinary customer service to property management staff and tenants
- Maintain records of work progress and relevant notes within our CRM/Dispatch system
- Resolve questions or issues by communicating with the support team
Follow Repair Process - Perform repairs by understanding our exclusive 5-step process
- Use every tool in your customized tool-kit
- Creatively repair damage by problem-solving
We seek someone with experience working with wood products: cabinetry, carpentry, furniture, etc. You often work with wood materials and coverings: plywood, particle board, melamine, thermo-foil, and solid wood. Backgrounds in cabinetry, fine woodworking, or carpentry will help you accomplish detailed wood repairs.
QUALIFICATIONS - Hands-on work experience possibly in construction, manufacturing, painting, or personal hobbies.
- Backgrounds in facilities maintenance is extremely valuable but not required
- The ability to accurately identify, match, and recreate colors is crucial, as color matching is a key aspect of our work.
ABOUT SURFACE EXPERTS Surface Experts specializes in repairing small damage to a wide range of surfaces, including Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, and Elevator Panelsalmost Everything!
- We combine conventional trade skills with innovative products and strategies. This unique approach ensures durable, visually pleasing repairs, always performed with a smile.
- While our competitors focus on complete resurfacing, we specialize in repairing small imperfections, often no larger than a dinner plate. Our primary goal is complete customer satisfaction, which leads to long-term relationships. We help our clients save time and money, preventing materials from entering landfills.
- A standard repair requires just 1-2 tablespoons of product. This allows our technicians to keep their tools and equipment in a small vehicle. Our approach is odor-free, clean, and typically takes less than two hours.
VISION - To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
- Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
MISSION - Our mission is to develop outstanding teams by investing in strong relationships.
- Together, we work to solve our customers problems by reducing the waste of time, money, and materials that end up in landfills.
VALUES - Serve Others
- Put Relationships First
- No Jerks
- Be Humble
- Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Job Tags
Work experience placement, Local area, Flexible hours,